Dayana Lopez
Sunnyvale,CA
Summary
I bring extensive experience in membership management, client relations, and team leadership, with a passion for creating exceptional experiences and fostering strong connections. At Sharon Heights Golf and Country Club and Coupa Cafe, I’ve developed the skills to lead teams, optimize processes, and ensure top-tier service for our members and clients. I’m committed to operational excellence and creating an environment where clients feel valued and engaged.
Overview
8
8
years of professional experience
Work History
Membership and Communications Manager
Sharon Heights Golf and Country Club
08.2023 - Current
- Collaborate with the Membership & Communications Director to design and execute strategic initiatives that align with organizational goals.
- Drive innovative approaches to enhance member engagement.
- Ensure consistent messaging across all communication platforms, including newsletters, social media, and website content.
- Develop and implement communication strategies that effectively inform and engage Members.
- Design and enhance onboarding experiences for new Members, ensuring they feel welcomed and informed from the start.
- Create resources and tools that support new Members in integrating into the community.
- Foster strong relationships with internal teams to promote collaboration and ensure alignment in communication efforts.
- Engage with members to understand their needs, gather feedback, and build a sense of community.
- Coordinate and facilitate meetings through Zoom, including preparing agendas and taking minutes.
- Schedule and coordinate meetings with candidates and members as part of the membership process, ensuring personalized attention and a seamless experience.
Membership and Member Services Coordinator
Sharon Heights Golf and Country Club
07.2022 - 07.2023
- Oversee the membership database, ensuring accurate and up-to-date records.
- Process new memberships and resignations in a timely manner.
- Assist in developing membership materials, including brochures and newsletters.
- Serve as the primary point of contact for member inquiries, addressing questions and concerns promptly.
- Provide support for new and existing members regarding services offered.
- Created weekly reports on membership trends and activities.
- Help maintain office supplies inventory and order supplies when necessary.
Store Manager
Coupa Cafe
Stanford, California
07.2021 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Shift Leader
Coupa Cafe
01.2019 - 06.2021
- Efficiently process vendor invoicing and ensure alignment with purchase orders.
- Assign duties to employees based on roles and skills for optimal team effectiveness.
- Oversee and assist team members as a shift leader, fostering a supportive environment.
- Report shift issues to management for timely resolution.
- Coach and train team members to promote professional growth.
- Open and close registers, account for daily intake, and prepare cash deposits.
- Address customer issues promptly to ensure excellent service.
Food and Beverage Administrative Assistant
Sharon Heights Golf and Country Club
05.2016 - 02.2021
- Responsible for acquiring and managing supplies for office personnel to ensure efficient task completion.
- Collaborate with team members to monitor expenses and maintain financial sustainability across departments.
- Process vendor invoices and match them with purchase orders to ensure accurate financial records.
- Facilitate a smooth onboarding process for new employees to support their integration into the company.
- Assist in creating and maintaining staff schedules to ensure proper organization and adequate staffing.
- Handle company emails, including memos and scheduling, for effective management communication.
- Track and record financial transactions related to member charges for transparency and accuracy.
Server
Sharon Heights Golf & Country Club
06.2016 - 05.2017
- Deliver personalized assistance and recommendations tailored to each member's needs.
- Approach interactions with enthusiasm and professionalism to exceed member expectations.
- Manage reservations for multiple dining locations, ensuring efficient table allocation and a seamless experience.
- Handle difficult member issues calmly and empathetically, providing effective solutions in person or over the phone.
- Assist team members during critical moments to ensure smooth operations and exceptional service.
- Contribute to overall member satisfaction and the success of the team through these responsibilities.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Introduction To Coding
SheCodes
03-2021
Some College (No Degree) - General Education
Cañada College
Redwood City, CASkills
- HTML
- Internal Communications
- Administrative Support
- Mail Management
- Scheduling
- Phone Etiquette
- Zoom
- Customer Service-Oriented
- Excellent multi-tasking ability
Languages
English, Spanish
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Membership and Communications Manager
Sharon Heights Golf and Country Club
08.2023 - Current
Membership and Member Services Coordinator
Sharon Heights Golf and Country Club
07.2022 - 07.2023
Store Manager
Coupa Cafe
07.2021 - 07.2022
Shift Leader
Coupa Cafe
01.2019 - 06.2021
Server
Sharon Heights Golf & Country Club
06.2016 - 05.2017
Food and Beverage Administrative Assistant
Sharon Heights Golf and Country Club
05.2016 - 02.2021
Introduction To Coding
SheCodes
Some College (No Degree) - General Education
Cañada College
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