Dayana M. Castro
The Moment Photobooth Co
Silver Spring,USA
2
Languages
4
years of professional experience
Ambitious and social professional with communication skills, dedicated to providing exceptional customer service and ensuring smooth office operations. Enterprising approach to problem-solving and strong drive to stand out and excel in dynamic, fast-paced environment.
Work History
CONTENT WRITER
2 Years 7 Months- Edited and proofread content, ensuring accuracy and clarity for target audience.
- Generated content campaign ideas informed by customer feedback and analytics data, enhancing engagement.
- Collaborated with team to create engaging visual presentations for clients..
Summer Internship
2 Months- Assisted with investigative and administrative tasks within Maryland State Police, enhancing understanding of law enforcement operations.
- Observed interviews, patrol procedures, and departmental protocols to strengthen understanding of criminal justice processes.
- Coordinated with sworn officers and civilian staff, ensuring confidentiality and professionalism.
RECEPTIONIST
2 Years 10 Months- Managed a high-volume phone system by answering incoming calls, directing customers to the correct departments, and providing clear, helpful information.
- Organized and mailed essential documents for sales and finance teams, ensuring accuracy and timely delivery of tags, title paperwork, and finance forms.
- Coordinated information between departments and managed email communications to ensure prompt responses and follow ups.
LEAD HOSTESS
7 Months- Trained new hostesses on restaurant operations, policies, and procedures to ensure consistent service standards.
- Managed customer inquiries over the phone, providing accurate information on reservations and menu items to enhance guest experience.
- Bussed tables and delivered food to patrons during high volume periods to maintain service flow and customer satisfaction.
Education
Bachelor of Arts - Criminology
Skills
Organizational management
Attention to detail
Problem-solving
Time management
Content strategy
Organization skills
Multitasking
Active listening
LANGUAGES
English
Spanish
Timeline
Summer Internship
Maryland State Police
06.2026 - 08.2026Read More
CONTENT WRITER
The Moment Photobooth Co
03.2024 - CurrentRead More
RECEPTIONIST
Lindsay Ford
08.2023 - 06.2026Read More
LEAD HOSTESS
Fogo de Chao
11.2022 - 06.2023Read More
The Catholic University of America
Bachelor of Arts from Criminology
Read More