DAYANA MONTALVO
ROCKAWAY
Summary
Dynamic Assistant Manager and Head Administrator with over five years of experience in sports and fitness management, recognized for delivering exceptional customer service and leading high-performing teams. Expertise in training, sales monitoring, and strategic planning consistently drives measurable improvements in membership sales and customer satisfaction. A strong advocate for fostering a culture of continuous learning and professional development, utilizing analytical skills to identify growth opportunities and enhance team performance. Renowned for reliability, adaptability, and a proactive problem-solving approach, committed to leveraging these strengths to propel team success and contribute to overall organizational growth.
Overview
5
5
years of professional experience
Work History
Head Administrative
A-Game Soccer
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ASSISTANT MANAGER
Kidstrong
05.2024 - 03.2025
- Coordinate recruitment and training, enhancing team skills and performance.
- Analyze sales data to uncover growth opportunities, boosting membership sales.
- Collaborate with management to devise strategies for customer satisfaction improvement.
- Support professional development, fostering a culture of continuous learning.
- Contribute to strategic planning, driving measurable improvements in sales outcomes.
- Implemented data-driven strategies that boosted membership sales and enhanced customer satisfaction through targeted outreach efforts.
HEAD COACH/ADMINISTRATION
Super Soccer Stars
12.2023 - 06.2024
- Lead training programs enhancing players’ skills, achieving measurable improvements in performance.
- Foster player development through motivational coaching, resulting in increased team morale.
- Implement strategic training plans, leading to significant progress in athletes’ capabilities.
- Participate in coaching workshops, applying best practices to optimize athlete growth.
- Encourage athletes to exceed their potential, contributing to the team’s competitive success.
- Motivate and inspire athletes, fostering a positive environment that promotes teamwork and individual growth.
ASSISTANT MANAGER
Blink Fitness
09.2020 - 08.2023
- Answered phone calls promptly, addressing inquiries about memberships, class schedules, or other information.
- Completed membership sign-ups, including data entry and payment processing.
- Collaborated with management to develop new strategies for member retention and satisfaction. Trained and mentored new staff, fostering a collaborative environment that improved team performance and member satisfaction.
- Implemented targeted retention strategies, resulting in measurable increases in member loyalty and overall satisfaction.
Education
BACHELOR OF ARTS (B.A.) - SPORTS AND EVENT MANAGEMENT
Kean University
Union, NJASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Union County College
Cranford, NJSkills
- Product strategy development
- Effective task delegation
- Employee Scheduling
- Sales performance analysis
- Staff Development
- Customer Service
- Collaborative team management
- Staff development
- Operations Management
- Problem-solving
LANGUAGES
Spanish (Native).
INTERNSHIPS
- ADMINISTRATOR
- City of Rahway Recreational Department
- Aug 2023 - Dec 2023
- Rahway, New Jersey
- Oversee the maintenance and operation of recreational facilities, such as parks, sports complexes, and community centers, ensuring they are safe and well-maintained for public use.
- Plan and coordinate special events, festivals, and recreational tournaments. Ensure all logistics, permits, and safety measures are in place.
- Work with local schools, businesses, and organizations to create partnerships that enhance the scope of recreational opportunities.
Timeline
Head Administrative
A-Game Soccer
04.2025 - Current
ASSISTANT MANAGER
Kidstrong
05.2024 - 03.2025
HEAD COACH/ADMINISTRATION
Super Soccer Stars
12.2023 - 06.2024
ASSISTANT MANAGER
Blink Fitness
09.2020 - 08.2023
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Union County College
BACHELOR OF ARTS (B.A.) - SPORTS AND EVENT MANAGEMENT
Kean University
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