Summary
Overview
Work History
Education
Skills
Additional Experience
Languages
Timeline
Generic

Dayana Musto

Englewood,NJ

Summary

Customer-focused professional with 10+ years of experience in client engagement, solution delivery, and operational problem solving across SaaS, retail, and service environments. Skilled in translating complex business goals into actionable solutions, leading technical onboarding, and driving customer adoption. Bilingual in English and Spanish with proven ability to communicate technical concepts to diverse stakeholders. Excited to bring a consultative, customer-first mindset to Socure’s mission of eliminating identity fraud and enabling trust at scale.

Overview

8
8
years of professional experience

Work History

Pro Paint Specialist

Behr Paint
05.2022 - Current
  • Partnered with retail clients to understand project requirements and recommend technical product solutions, driving increased adoption and repeat business.
  • Led training sessions for customers on safe and compliant product use, aligning with industry standards.
  • Served as the primary point of contact for discovery, requirements gathering, and solution alignment—skills directly transferable to pre-sales consulting.
  • Collaborated cross-functionally with store leadership and vendors to resolve issues and optimize client experiences.
  • Alerted customers of department promotions and sales to increase Pro and DIY customer sales.

Director of Operations

The Strength Center
10.2020 - 04.2022
  • Oversaw client onboarding and account management, ensuring accurate billing, smooth service delivery, and issue resolution.
  • Designed and documented workflows that improved service delivery and reduced client friction during onboarding.
  • Investigated and resolved sensitive issues with a security and compliance mindset.
  • Partnered with leadership to develop solution roadmaps, driving $85,000 in new client contracts.

Executive Administrative Assistant

New American Business
07.2017 - 10.2020
  • Coordinated between sales, operations, and technical teams to translate customer needs into actionable requirements.
  • Implemented inventory tracking improvements, reducing product loss by 15%.
  • Managed confidential data with accuracy and compliance focus.

Education

B.A. - Audiovisual Communication

Universidad Autonoma Del Caribe
Colombia
12.2012

Skills

  • Languages: Fluent in English & Spanish
  • Technical: Salesforce, QuickBooks, Microsoft Office Suite, SaaS familiarity, data concepts, cloud platforms (VMWare)
  • Core Skills: Solution consulting, client discovery, onboarding support, cross-functional collaboration, documentation, process improvement
  • Interpersonal: Consultative communicator, empathetic problem solver, adaptable, detail-oriented

Additional Experience

  • Snow Ambassador | Big Snow American Dream — delivered training and onboarding to customers in high-pressure environments.
  • English Teacher | Rise English Center — simplified complex concepts for non-native speakers (parallel to explaining technical concepts to non-technical stakeholders).
  • Customer Satisfaction Senior Manager | Sutherland Global Services — developed strategies for customer retention and satisfaction.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pro Paint Specialist

Behr Paint
05.2022 - Current

Director of Operations

The Strength Center
10.2020 - 04.2022

Executive Administrative Assistant

New American Business
07.2017 - 10.2020

B.A. - Audiovisual Communication

Universidad Autonoma Del Caribe

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