Dayana Nivens
Harvest
Summary
Dynamic and results-driven professional with a friendly demeanor and strong customer service skills, honed at Sheraton National Hotel. Proven track record in enhancing customer satisfaction and streamlining operations, while effectively mentoring team members. Adept at problem-solving and maintaining accuracy in cash handling, contributing to a positive shopping experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Substitute ED
Endeavor Elementary
10.2016 - 04.2019
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
Cashier/ Floor
Pier One Imports
06.2010 - 04.2011
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
Room Service Server
Sheraton National Hotel
03.2004 - 05.2010
- Reduced processing errors by meticulously following transaction procedures.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
Club Attendant
Sheraton National Hotel
03.2004 - 05.2010
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
Server
Sheraton National Hotel
03.2004 - 05.2010
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Bartender
Sheraton National Hotel
03.2004 - 05.2010
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Team Leader
Target
03.2001 - 08.2007
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
DSW Shoe Warehouse
06.2001 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Teller
SunTrust Banks Inc
03.2004 - 12.2004
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Projectionist
AMC Theaters
03.1999 - 06.2001
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Wakefield High School
Arlington VA06.2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Sanitary food
Languages
Spanish
Native or Bilingual
Timeline
Substitute ED
Endeavor Elementary
10.2016 - 04.2019
Cashier/ Floor
Pier One Imports
06.2010 - 04.2011
Room Service Server
Sheraton National Hotel
03.2004 - 05.2010
Club Attendant
Sheraton National Hotel
03.2004 - 05.2010
Server
Sheraton National Hotel
03.2004 - 05.2010
Bartender
Sheraton National Hotel
03.2004 - 05.2010
Teller
SunTrust Banks Inc
03.2004 - 12.2004
Cashier
DSW Shoe Warehouse
06.2001 - 01.2007
Team Leader
Target
03.2001 - 08.2007
Projectionist
AMC Theaters
03.1999 - 06.2001
High School Diploma -
Wakefield High School
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