Dayana Oliva
Wellington,FL
Summary
Detail-oriented and enthusiastic individual with a background in customer service, demonstrating strong communication skills and a customer-focused approach. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
5
5
years of professional experience
Work History
SERVER
Olive Garden
Boynton Beach, FL
03.2024 - 07.2024
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Communicated effectively with kitchen staff regarding order status updates.
- Complied with safety procedures when handling food items or cleaning materials.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks, and collected payments from customers using cash registers or POS systems.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
CASHIER/BARISTA
3Natives
Wellington, FL
10.2023 - 02.2024
- Supported management in implementing operational improvements such as updated training manuals or revised schedules
- Addressed customer needs and made product recommendations to increase sales
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy
- Welcomed customers and helped determine their needs.
School Office Assistant
Beach County School District
Wellington, FL
04.2023 - 10.2023
- Maintain student records, including attendance, immunization, and grade information.
- Handle inquiries from parents, students, and staff, and often serve as the first point of contact for the school.
- Scheduling Assist with scheduling appointments and events, such as special events.
- Process paperwork, such as permission slips, and prepare correspondence, bulletins, and notices.
- Clerical support: Provide general clerical support to teachers and administrators, such as sorting and sending mail, keeping inventory, and ordering supplies.
- Other tasks: Supervise students, grant passes to visitors, and provide basic health care for sick students.
CASHIER
Publix
Wellington, FL
06.2022 - 01.2023
- Operated a cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Checked identification for proof of age for alcohol and tobacco sales.
CASHIER TEAM LEAD
Dunkin'
Wellington, FL
06.2019 - 05.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at the start and end of each shift.
- Communicated with customers and team members to solve problems.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept the food preparation area, equipment, and utensils clean and sanitary.
- Worked at the front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
Education
Dental Assistant With Expanded Functions Radiology Course Certification - Dental Assisting
Dentrilogy Academy
West Palm Beach, FL09-2022
HIGH SCHOOL DIPLOMA -
Wellington High School
Wellington, FL05.2020
ASSOCIATE OF ARTS -
Palm Beach State College
trueSkills
- Telephone Etiquette
- Data Entry
- Cooperative Attitude
- Customer service
- Teamwork
- Time management
- Attention to detail
- Strong Work Ethic
- Critical Thinking
- Problem-Solving
- Computer Skills
- Attention to Detail
- Work Task Prioritization
Languages
- English, Native
- Spanish, Native
Accomplishments
- Member of Honor Society
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
SERVER
Olive Garden
03.2024 - 07.2024
CASHIER/BARISTA
3Natives
10.2023 - 02.2024
School Office Assistant
Beach County School District
04.2023 - 10.2023
CASHIER
Publix
06.2022 - 01.2023
CASHIER TEAM LEAD
Dunkin'
06.2019 - 05.2022
Dental Assistant With Expanded Functions Radiology Course Certification - Dental Assisting
Dentrilogy Academy
HIGH SCHOOL DIPLOMA -
Wellington High School
ASSOCIATE OF ARTS -
Palm Beach State College