Dayana Ordonez
Summary
Dynamic and results-oriented sales professional with a proven track record of exceeding sales targets in fast-paced inside sales environments. Possessing exceptional communication skills, adept at building rapport with clients to understand their needs and effectively articulate product features and benefits. Proficient in utilizing CRM software to manage leads, track sales activities, and drive customer engagement. Skilled in consultative selling techniques, adept at identifying opportunities and negotiating favorable terms to close deals. With a strong focus on customer satisfaction and retention, committed to delivering outstanding service and driving revenue growth. A collaborative team player with a passion for driving success in a competitive sales environment.
Overview
9
9
years of professional experience
Work History
Retail Marketing Specialist
Sunrun
01.2022 - Current
- Initiated contact with prospects and conducted conversations to garner information and qualify leads.
- Entered data into Salesforce/SPLAT, ensuring accuracy and uniformity.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Inside Sales Representative
Dun & Bradstreet
07.2018 - 10.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
- Attained $50,000 in sales targets on monthly basis.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Overcame objections using friendly, persuasive strategies.
- Mentored and trained junior sales representatives on best practices for prospecting, closing deals, and building long-lasting client relationships.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
Sales Associate
Ashley Furniture Homestore/ Sam Levitz
07.2015 - 07.2018
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Collaborated with interior designers and decorators to provide customized furnishing solutions for residential and commercial projects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Sahuaro High School
Tucson, AZSkills
Adaptability
Persuasive communication style
Financing knowledge
Team collaboration
Negotiation skills
Relationship building
Bilingual (Spanish)
Customer service
Microsoft Office
Customer service
CRM Management
Team Leadership
Timeline
Retail Marketing Specialist
Sunrun
01.2022 - Current
Inside Sales Representative
Dun & Bradstreet
07.2018 - 10.2019
Sales Associate
Ashley Furniture Homestore/ Sam Levitz
07.2015 - 07.2018
High School Diploma -
Sahuaro High School