Dayana Roca
Summary
Confident team leader with 3 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Tacobell
10.2022 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Shift Leader
Tacobell
03.2021 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Floor Manager
McDonalds
10.2019 - 10.2020
- Managed team employees to maintain smooth-running operations of shop floor.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Preschool Teacher's Assistant
Brilliant Minds Early Learning Academy
01.2018 - 07.2019
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Barista
Starbucks
04.2019 - 06.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Food Cart Cashier
Halfmoon Empanadas
08.2018 - 03.2019
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
Dietary Aide
The Estates At Carpenters
05.2017 - 01.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2017
Skills
- Quality Inspection and Control
- Customer Feedback
- Employee Coaching and Mentoring
- Station Preparation
- Dropping Safe Cash
- Performance Tracking and Evaluations
Certification
ServSafe Certified.
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Tacobell
10.2022 - 08.2023
Shift Leader
Tacobell
03.2021 - 10.2021
Floor Manager
McDonalds
10.2019 - 10.2020
Barista
Starbucks
04.2019 - 06.2019
Food Cart Cashier
Halfmoon Empanadas
08.2018 - 03.2019
Preschool Teacher's Assistant
Brilliant Minds Early Learning Academy
01.2018 - 07.2019
Dietary Aide
The Estates At Carpenters
05.2017 - 01.2018
High School Diploma -
Lake Gibson Senior High School