Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayana Rocha

Port Saint Lucie,USA

Summary

Hardworking, multilingual professional (fluent in Spanish, English, and Portuguese) with retail experience, skilled at problem-solving, adapting quickly, and providing great customer service in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Team Member

Culver's
08.2023 - Current
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Assisted new employees during training sessions

Retail Sales Associate (Seasonal Job)

TJ Maxx, TJX Companies
12.2024 - 02.2025
  • Demonstrated knowledge of store products and services.
  • Used product knowledge to suggest items to match client needs.
  • Organized displays to attract customers and promote sales.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Customer Service

Alfa Sports
03.2022 - 12.2022
  • Conducted regular follow ups with customers to ensure their satisfaction with the product or service provided
  • Utilized problem-solving skills to resolve customer issues quickly and efficiently
  • Provided excellent customer service to clients, responding promptly and professionally to all queries

Education

Associate in Arts (A.A.) - Interior Design Technology Candidate

Indian River State College
Stuart, FL
05.2027

High School Diploma -

Liceo N' 1 Eladio Aristimuño.
Rocha, Uruguay
12.2022

Skills

  • Effective multitasking
  • Strong attention to detail
  • Customer service
  • Problem-solving abilities
  • Adaptability
  • Welcoming attitude
  • Positive attitude
  • Effective time management
  • Collaborative teamwork
  • Openness to new knowledge

Languages

Spanish
English
Portuguese

Timeline

Retail Sales Associate (Seasonal Job)

TJ Maxx, TJX Companies
12.2024 - 02.2025

Team Member

Culver's
08.2023 - Current

Customer Service

Alfa Sports
03.2022 - 12.2022

High School Diploma -

Liceo N' 1 Eladio Aristimuño.

Associate in Arts (A.A.) - Interior Design Technology Candidate

Indian River State College

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