Dayana Rueda Zuniga
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Billing Specialist ( Full Time )
Cargo Express International
08.2020 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Generated and distributed monthly customer statements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer calls and emails to answer questions about the company services.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Waitress ( Part Time )
Chili's Restaurant
04.2020 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
GED -
GED Testing Service
11.2022
Skills
- Billing Dispute Resolution
- Billing Document Creation
- QuickBooks Expertise
- Statement Itemization
- Microsoft Office
- Work Coordination
- Error Revision
- Customer Engagement
- Billing Data Verification
- Invoicing Proficiency
Timeline
Billing Specialist ( Full Time )
Cargo Express International
08.2020 - Current
Waitress ( Part Time )
Chili's Restaurant
04.2020 - 11.2020
GED -
GED Testing Service
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