Dayana Salazar
Irvine,CA
Summary
Motivated student seeking opportunity to gain hands-on experience and apply training. Connects well with others, builds relationships and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals. Fluency in English and Spanish. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Tooth Story Children's Dental
09.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Team Member
Q&Q Hawaiian BBQ
03.2022 - 09.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Photo Booth Operator
Dj Services
07.2017 - 09.2023
- Maintained photo booth by changing ink and paper handful of times per gig.
- Kept photo booths and props clean and neat before and during events.
- Attended over 40 weddings, parties, fundraisers and festivals with repeat positive feedback and numerous referrals.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Engaged customers by suggesting fun poses and interacting with guests in fun ways..
Crew Member
Domino’s Pizza Inc.
11.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned kitchen duty and oven duty positions and provided backup at key times.
- Worked different stations to provide optimal coverage and meet production goals.
Crew Member
Dominos Pizza Inc.
08.2020 - 05.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Public Health Policy
University of California, Irvine
Irvine, CA06.2025
Associate of Arts - Public Health / Pre-PA Track
Los Angeles Pierce College
Woodland Hills, CA06.2023
Diploma -
James Monroe High School
North Hills, CA06.2020
Skills
- Willingness to Learn
- Cooperative Relationships
- Spanish Fluency
- Teamwork and Collaboration
- Clear Communication
- Computer Skills
- Guest Satisfaction
- Billing and Payment Processing
- Sales Expertise
- Patient Relations
- Electronic Dental Record (EDR)
- Insurance Billing
- Phone and Email Etiquette
- Dental Terminology
- Patient Services
- Front Office Management
Timeline
Dental Receptionist
Tooth Story Children's Dental
09.2023 - Current
Team Member
Q&Q Hawaiian BBQ
03.2022 - 09.2023
Crew Member
Domino’s Pizza Inc.
11.2021 - 02.2022
Crew Member
Dominos Pizza Inc.
08.2020 - 05.2021
Photo Booth Operator
Dj Services
07.2017 - 09.2023
Bachelor of Arts - Public Health Policy
University of California, Irvine
Associate of Arts - Public Health / Pre-PA Track
Los Angeles Pierce College
Diploma -
James Monroe High School
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