Front Desk Medical Receptionist
The Heart Mauricio Melhado Cardiologist
West Palm Beach, FL
11.2023 - Current
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.