Dayana Solorzano
Kernersville,NC
Summary
Well-qualified Inventory Auditor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Receiving Auditor
Centric Brands
02.2023 - Current
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Investigated and resolved discrepancies between physical stock and database numbers.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Logistics Coordinator
Centric Brands
12.2021 - 01.2023
- Booking management with our forwarders and factories
- Ensure our forwarders are following established SOPs
- Perform all data entry for shipping document creation and carrier assignment
- Document, update, and follow Standard Operating Procedures established to achieve high levels of quality services
- Use different external web sites in order to effectively track shipments and update SAP in addition to generating paperwork if needed
- Perform track and trace functions as well as exception management follow up
- Run and update reports as needed within various applications
- Built and established relationships with staff and vendors.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
Quality Assurance Team Lead
Vertical Supply Group
01.2021 - 12.2021
- Manage team schedules
- Manage overall daily numbers
- Verify all orders were entered correctly and give overall rating back to team
- Discuss new plans to enhance team/customer satisfaction
- Coached and motivated 12+ Customer Service team to develop competencies.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Updated training database to help resolve common issues.
Logistics Customer Service Representative
E2open
10.2020 - 01.2021
- Responsible to monitor customer inquiries queues, accurately accessing accounts, answering customer questions, and resolving issues as needed
- Perform all Admin
- Requirements for customer accounts, updating customers database, account configurations and entering information into the system on daily bases
- Providing training on system tools to customer as needed, creating a smooth environment for customers to navigate by themselves for future transactions
- Maintained detail and accurate records of interactions and transactions with customers in case management system to ensure ease of customer experience if follow up is necessary
- Support for EDI transaction, file reading, error processing and understanding of complex technical language and formats (EDIFACT, XML, ANSI) such as correct reading and interpretation of Integration
Insurance Verification Specialist
First Health
10.2019 - 10.2020
- Aid with incoming insurance requests plus customer service questions
- Complete verification portion of insurance under a recorded line for state compliance
- Point of contact for all benefit/insurance questions universal reservations agent
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Reservations Agent
Norwegian Cruise Line
01.2019 - 10.2019
- Accommodated customers and helped them obtain best option for their vacations based on their availability
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Representative
Signature Flight Support
01.2017 - 01.2019
- Handle incoming and departing aircraft requests
- Accommodated concierge service to pilots and passengers
- Manage multiple tasks such as incoming customers, calls, and arinc aircraft notices
- Settle invoices for outbound aircrafts with all services taken while at our facility
- Train all new employees
- Help with aircraft needs and step out as needed to deliver them
- Updated account information to maintain customer records.
- Cross trained as AIR Concierge
Supervisor
Giardinos Gourmet Salads
12.2015 - 12.2016
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Take Out Server
Outback Steakhouse
03.2015 - 07.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Associate
Cobb Theatres
06.2014 - 03.2015
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Education
Associate of Science - Criminal Justice
Miami Dade College
Miami, FL05.2019
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.2015
Bachelor of Arts - Business Administration
Barry University
Miami, FL05.2025
Skills
- Inventory Assessments
- Human Resource Management
- Training and Leadership
- Customer Relationship Management
- Advanced SAP Knowledge
- Software Quality Assurance
- Supply Chain Management
- Office Administration
- Training Support
- Hiring and Retention
- Team Player
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receiving Auditor
Centric Brands
02.2023 - Current
Logistics Coordinator
Centric Brands
12.2021 - 01.2023
Quality Assurance Team Lead
Vertical Supply Group
01.2021 - 12.2021
Logistics Customer Service Representative
E2open
10.2020 - 01.2021
Insurance Verification Specialist
First Health
10.2019 - 10.2020
Reservations Agent
Norwegian Cruise Line
01.2019 - 10.2019
Customer Service Representative
Signature Flight Support
01.2017 - 01.2019
Supervisor
Giardinos Gourmet Salads
12.2015 - 12.2016
Take Out Server
Outback Steakhouse
03.2015 - 07.2015
Customer Service Associate
Cobb Theatres
06.2014 - 03.2015
Associate of Science - Criminal Justice
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
Bachelor of Arts - Business Administration
Barry University