Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayana Sosa

Perris,CA

Summary

Leadership, customer service and sale associate with 6+ years of experience. Dynamic customer service professional with extensive experience at The Walt Disney Company, excelling in problem-solving and active listening. Proven track record of enhancing customer satisfaction and training teams to exceed service goals. Proficient in POS systems and fluent in Spanish, fostering effective communication and professionalism in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

The Walt Disney Company
10.2017 - 05.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Cashier Team Lead

Ups Store
08.2020 - 07.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Front End Coordinator

The TJX Companies
03.2023 - 01.2024
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
  • Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.

Day Custodian /Customer Service

The Walt Disney Company
11.2023 - 10.2024
  • Consistently received positive feedback from administration regarding the cleanliness of facilities.
  • Responded promptly to emergency situations such as spills or accidents to ensure minimal disruption to daily activities.
  • Boosted organization within custodial closets through systematic arrangement of tools, supplies, and equipment.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Delivery Driver Assistant

Amazon
05.2025 - Current
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
  • Contributed to overall team success by consistently meeting daily delivery targets and goals.
  • Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
  • Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.

Education

John C Fremont
Los Angeles, CA

Skills

  • Strong communication skills
  • Professionalism and punctuality
  • Customer service
  • Verbal and written communication
  • Assistance in sales processes
  • Customer satisfaction
  • Patience and composure
  • POS system proficiency
  • Team leadership
  • Problem-solving
  • Spanish language translation
  • Active listening

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver Assistant

Amazon
05.2025 - Current

Day Custodian /Customer Service

The Walt Disney Company
11.2023 - 10.2024

Front End Coordinator

The TJX Companies
03.2023 - 01.2024

Cashier Team Lead

Ups Store
08.2020 - 07.2021

Customer Service Cashier

The Walt Disney Company
10.2017 - 05.2020

John C Fremont

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