Dayana Torres Gaute
Lake Worth,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Manager
Sea Home
Havana, Cuba
06.2017 - Current
- Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
- Streamlined property management processes for increased efficiency and improved guest experiences.
- Reduced maintenance costs by implementing preventative measures and regular property inspections.
- Increased occupancy rates with strategic marketing efforts and excellent customer service.
- Managed financial tasks for optimal budget control, including collecting payments, tracking expenses, and generating revenue reports.
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Conducted thorough market research to establish competitive pricing strategies for each rental property.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
- Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Administered operations to handle needs of more than 6 tenants across 6 property units.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state and federal regulations.
- Completed annual rent calculations using housing database software.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Hotel Front Desk Receptionist
H10 Hotels
Havana, Cuba
03.2016 - 03.2020
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
IT Technician
ATI
Havana, Cuba
09.2011 - 11.2014
- Enhanced system performance by troubleshooting hardware and software issues.
- Assisted in the development of IT projects, contributing to successful project completion within deadlines.
- Implemented effective data backup procedures, ensuring the security and integrity of critical information.
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
- Assisted in the deployment of new hardware devices, ensuring seamless integration into existing infrastructure.
- Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
- Supported the rollout of new applications by collaborating with developers to test functionality prior to deployment.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Hotel Reception
Havana Hotel And Tourism School
Havana, Cuba02.2016
No Degree - English
Institute of Foreign Trade And Foreign Investment
Havana, Cuba12.2012
High School Diploma -
IPI Osvaldo Herrera Gonzales
Havana, Cuba06.2011
Associate of Science - Informatics
IPI Osvaldo Herrera Gonzales
Havana, Cuba06.2011
Skills
- Customer Service Excellence
- Property Management Expertise
- Interpersonal Skills
- Sales and Marketing
- Microsoft Office
- Adaptability and Flexibility
- Cash Handling
- Multilingual Proficiency
- Invoicing and Billing
- Computer Skills
- POS System Operation
- Cloud Computing
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Manager
Sea Home
06.2017 - Current
Hotel Front Desk Receptionist
H10 Hotels
03.2016 - 03.2020
IT Technician
ATI
09.2011 - 11.2014
Hotel Reception
Havana Hotel And Tourism School
No Degree - English
Institute of Foreign Trade And Foreign Investment
High School Diploma -
IPI Osvaldo Herrera Gonzales
Associate of Science - Informatics
IPI Osvaldo Herrera Gonzales