Dayana Vardales
Hempstead
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
5
5
years of professional experience
Work History
Office Manager
Island Physical Therapy and Chiropractic
07.2023 - Current
- Coordinated office operations to enhance patient flow and improve service delivery.
- Managed scheduling of patient appointments, optimizing staff allocation and reducing wait times.
- Streamlined administrative processes, improving document management and retrieval efficiency.
- Oversaw inventory management for medical supplies, ensuring availability while minimizing waste.
- Assisted in training new staff on office protocols and electronic health record systems.
BDC Representative
Millennium Toyota
08.2021 - 07.2023
- Managed inbound and outbound customer communications to enhance satisfaction and retention.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Resolved customer inquiries efficiently, ensuring timely response and issue resolution.
- Conducted needs assessments to identify product solutions tailored to individual client requirements.
- Collaborated with sales teams to facilitate lead generation and conversion strategies.
Team Member
McDonald's
05.2020 - 06.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining quality standards for food preparation and presentation.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Trained new staff on procedures and best practices, promoting a culture of teamwork and excellence.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NYHigh School Diploma -
The Academy Charter High School
Hempstead06-2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Island Physical Therapy and Chiropractic
07.2023 - Current
BDC Representative
Millennium Toyota
08.2021 - 07.2023
Team Member
McDonald's
05.2020 - 06.2021
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
High School Diploma -
The Academy Charter High School