Dayana Vardales
Hempstead,NY
Summary
Organized front desk receptionist with expertise in electronic health records and appointment scheduling. Known for attention to detail and problem-solving abilities, dedicated to enhancing patient experiences and supporting clinical operations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Island Physical Therapy and Chiropractic
West Hempstead, New York
07.2023 - 12.2025
- Greeted patients warmly and ensured a welcoming atmosphere.
- Managed appointment scheduling and maintained accurate patient records.
- Assisted patients with insurance paperwork and verification processes.
- Utilized electronic health record systems for data entry and retrieval tasks.
- Assisted physicians with real-time documentation during patient examinations.
- Generated referrals for specialist consultations based on physician instructions.
BDC Representative
Millennium Toyota
Hempstead, NY
08.2021 - 07.2023
- Managed customer inquiries through phone and online communication channels.
- Provided detailed information on vehicle features and financing options.
- Resolved customer complaints by coordinating with relevant departments for solutions.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Participated in team meetings to discuss best practices for BDC operations.
Crew Member
McDonald's
East Meadow, New York
04.2020 - 08.2022
- Prepared food items according to company standards and health regulations.
- Assisted customers with orders and provided friendly service at the counter.
- Followed safety procedures while handling food and cleaning supplies effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
Education
Dental Assisting
BOCES
Westbury, NY06-2022
High School Diploma -
The Academy Charter High School
Hempstead, NY06-2021
Skills
- Patient scheduling
- Electronic health records
- Insurance verification
- Clinical documentation
- Referral generation
- Customer relationship management
- Complaint resolution
- Email correspondence
- Sensitive information handling
- Fluent in English and Spanish
Affiliations
Summer Camp Counselor - 2020 to 2023
Worked with children ages 8 - 12
Coordinated with staff to plan immersive activities
Ensured child safety
Worked with children ages 8 - 12
Coordinated with staff to plan immersive activities
Ensured child safety
Timeline
Front Desk Receptionist
Island Physical Therapy and Chiropractic
07.2023 - 12.2025
BDC Representative
Millennium Toyota
08.2021 - 07.2023
Crew Member
McDonald's
04.2020 - 08.2022
Dental Assisting
BOCES
High School Diploma -
The Academy Charter High School