Dayana Zamora
Logan
Summary
My objective is to serve an organization that prioritizes customer service and helping others.I am motivated and personable professional with 4 years of customer service experience seeking an entry-level Flight Attendant position. Eager to bring strong communication skills, a passion for helping others, and a commitment to safety and comfort to a dynamic airline team. Dedicated to creating positive passenger experiences and maintaining high standards of service in a fast-paced, team-oriented environment.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Catering Staff Member
Off Premises
11.2024 - Current
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
Server
Olive Garden
10.2023 - 07.2024
- Greeting customers, answer questions, and provide menu recommendations
- Serve food and ensure customer satisfaction
- Set up and clean tables, and manage multiple tables at once
- Input orders into POS system and process payments
- Communicate with kitchen staff to ensure orders are correct and on time
Representative
T-Mobile
01.2024 - 06.2024
- Responding to customer questions and request via phone, email, chat or in person
- Identifying and resolving customer issues and complaints efficiently and effectively
- Offering accurate and helpful information about products, services, and company policies
- Maintain a positive and professional demeanor even in challenging situations
- Building rapport with customers and striving to create a positive customer experience
- Keeping up to date with product, knowledge, and company policies
Accountant
Victor Valley College
08.2023 - 04.2024
- Accounts payable, accounts receivable
- Strong communication and interpersonal skills
- Excellent attention to detail and accuracy
- Strong interlexical and problem solving skills
- Maintaining detailed and organized financial records
- Analyzing financial data, trends to identify areas for improvement
- Reconciling bank statements and other financial data
Process Guide
Amazon
12.2020 - 02.2022
- Managed labor allocation to ensure department staffing met daily targets.
- Led daily GEMBA meetings to discuss progress, troubleshoot issues, and develop solutions.
- Facilitated clear and timely communication between PAs, AMs, and other departments.
- Enforced proper Personal Protective Equipment (PPE) usage among associates.
- Monitored workflow, identified bottlenecks, and implemented solutions to optimize operations.
- Provided hands-on support to PAs, demonstrating procedures and ensuring quality standards.
Assistant Manager
High Desert Homeless Services
05.2020 - 09.2020
- Received gifts from donors. Organized inventory for easy access. Distributed items to clients as needed.
- Documented pertinent information such as incidents, client medication, and special needs situations.
- Assigned chores to clients to instill responsibility, accountability, and a sense of stability.
- Worked with other managers to plan events and workshops that developed the skills of clients and improved their sense of self-worth.
Education
A.A - Business
Victor Valley College
Victorville, CA04.2025
Skills
- Punctuality
- Excellent Customer Service
- Organization
- Multitasking
- Resilience
- Teamwork & Collaboration
- Communication
- Honesty
- Time Management
- Detail Oriented
- Strong Work-Ethic
- Problem Solver
Languages
Spanish
Native or Bilingual
Timeline
Server
Texas Roadhouse
01.2025 - Current
Catering Staff Member
Off Premises
11.2024 - Current
Representative
T-Mobile
01.2024 - 06.2024
Server
Olive Garden
10.2023 - 07.2024
Accountant
Victor Valley College
08.2023 - 04.2024
Process Guide
Amazon
12.2020 - 02.2022
Assistant Manager
High Desert Homeless Services
05.2020 - 09.2020
A.A - Business
Victor Valley College
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