Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Interests
Timeline
Declaration
Generic

DAYANANDA K

Bangalore,Karnataka

Summary

Experienced with leading complex business analysis projects. Utilizes robust analytical skills to deliver comprehensive solutions that enhance business operations. Track record of successfully managing stakeholder relationships and driving process improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

Fidelity Investments
01.2023 - Current
  • Leading a team of 5 BAs on a multi-million dollar enterprise transformation project for a global client.
  • Managed end-to-end requirements lifecycle for CRM implementation, improving customer onboarding time by 30%.
  • Facilitated workshops with C-level stakeholders to gather business and functional requirements.
  • Developed business process models (BPMN), use cases, and wireframes using tools like Visio, Lucidchart, and Balsamiq.
  • Worked closely with product owners and development teams in Agile/Scrum environments.
  • Defined KPIs and created dashboards for performance tracking.
  • Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
  • Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
  • Authored BRD, FRD, and user stories in JIRA and Confluence.
  • Coordinated UAT sessions, defect triage meetings, and stakeholder sign-offs.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.

Delivery Manager – Business Reporting

Fidelity Investments
09.2019 - 12.2022
  • Delivered business solutions for clients in areas such as retirement solutions and automation.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.

Associate Manager – Implementation

Fidelity Investments
01.2014 - 08.2019
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.

Education

MBA - Operations Management

Bharathidasan University
India
01-2013

Skills

  • Business Process Modeling

  • Requirements Elicitation & Documentation

  • Stakeholder Management

  • Agile, Scrum, and Waterfall Methodologies

  • JIRA, Confluence, MS Visio

  • UAT Planning & Execution

  • Team Leadership & Mentoring

  • Use case development

  • Functional specifications

  • User acceptance testing

  • Software development life cycle

Accomplishments

  • Reduced project delivery timeline by 25% through Agile process optimization.
  • Product Development - Led team of 6 direct reports to determine positioning, pricing, sales forecasts and promotional aspects for successful new product launch.
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Client Interface - Worked in close collaboration with clients, providing client level reports for accounting, payroll and taxation advice.

Certification

  • CBAP - Certified Business Analysis Professional
  • Agile Certified Practitioner
  • Certified Scrum Product Owner

Languages

English
Native or Bilingual
Hindi
Professional Working
Kannada
Native or Bilingual

Interests

  • Marathon Runner
  • Growing herbs, vegetables, or fruits in home gardens
  • Photography
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Participating in local clean-up initiatives
  • Personal Development and Self-Improvement

Timeline

Lead Business Analyst

Fidelity Investments
01.2023 - Current

Delivery Manager – Business Reporting

Fidelity Investments
09.2019 - 12.2022

Associate Manager – Implementation

Fidelity Investments
01.2014 - 08.2019

MBA - Operations Management

Bharathidasan University

Declaration

I hereby declare that the information provided is true and correct to the best of my knowledge.


Place: Bengaluru

Date: 11th Aug, 2025

Digital Signature: Dayananda K

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