Dayanara Anais Fuentes
Brentwood,NY
Summary
Dynamic and results-driven professional with extensive experience at Dunkin' Donuts, excelling in customer service and team leadership. Proven track record in inventory control and enhancing customer engagement, leading to improved satisfaction ratings. Adept at problem-solving and training staff to achieve high performance and productivity in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Team Member
Dunkin' Donuts
05.2022 - 04.2026
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Prepared and served high-quality beverages and food items, adhering to company standards.
- Maintained cleanliness and organization of workstations, optimizing workflow efficiency.
- Collaborated with team members to ensure timely service during peak hours.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Assistant Store Manager
Dunkin' Donuts
04.2026 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Managed daily inventory levels to ensure adequate stock availability and minimize waste.
- Monitored sales performance and implemented strategies to enhance customer engagement and satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2024
Skills
- Problem-solving
- Customer service
- Customer service and engagement
- Inventory control
- Team building and leadership
- Customer relations
- Team leadership
Languages
Spanish
English
Certification
- ServSafe Food Protection Manager Certification
Timeline
Assistant Store Manager
Dunkin' Donuts
04.2026 - Current
Team Member
Dunkin' Donuts
05.2022 - 04.2026
High School Diploma -
Brentwood High School