Dayanara Arreola Rojo
Winston-Salem,North Carolina
Summary
Experienced office professional with a strong background in administrative functions, money management, and office management. Recognized for driving efficiency and streamlining processes to support organizational goals, excelling in team collaboration, and adapting readily to changing needs. Proficient in communication and organizational skills, with exceptional customer service abilities in both English and Spanish. Passion for math enhances problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Manager
La Pasadita
04.2020 - 01.2023
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Prepared schedules and assignments to meet short- and long-term business demands.
- Hired trained, and mentored new employees.
Owner
La Candelaria
01.2023 - Current
- Outlined new business goals, objectives and action plans to fuel improvement.
- Devised social media plans to drive digital marketing.
- Checked business accounting records regularly to identify and resolve problems.
- Monitored competitors' activities to stay current on market trends.
- Negotiated contracts with suppliers to secure favorable terms.
- Resolved customer complaints in timely manner while maintaining professionalism.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Sales Associate
Style Encore
05.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Administrator
Oak Tree Finance
02.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Take payments from customers and manage their loan accounts.
- Guided customers to make best choices regarding their financial decisions.
Education
Mount Tabor High School
06.2024
Associate of Arts - Accounting And Finance
Forsyth Technical Community College
Winston-Salem, NC06-2028
Skills
- Business Management
- Budget Administration
- Leadership Abilities
- Budget Development
- Adaptability and Flexibility
- Sales Leadership
- Human Resources
- Database entry
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Oak Tree Finance
02.2025 - Current
Sales Associate
Style Encore
05.2024 - 01.2025
Owner
La Candelaria
01.2023 - Current
Manager
La Pasadita
04.2020 - 01.2023
Mount Tabor High School
Associate of Arts - Accounting And Finance
Forsyth Technical Community College
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