Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Daniel Lazaro

Lakewood,CA

Summary

Effective and creative manager ready to share my expertise in retail operations and contribute to the goals and success of retail store operations. Innovative and customer-service driven Store Manager with 20+ years of working experience in retail store operations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Site Manager

LUV Carwash
01.2025 - Current

Conduct regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.

  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
  • Inspected cleanliness of common areas and offices.
  • Managed site logistics to minimize disruptions and maintain clean and safe work environment.
  • Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
  • Achieved project milestones ahead of schedule, through meticulous planning and proactive issue resolution.
  • Maintained compliance with all regulatory requirements, conducting regular site inspections and audits.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Store Director

Vallarta Supermarkets
11.2023 - Current
  • Responsible for all phases of operations within the store. Maximizing on-hand stock and effectively coordinating staff to meet and exceed profit goals set forth by the company
  • Overlook the entire store when the store director is not present
  • Oversee store supplies are well stocked and inventory is up to par
  • Supervise and make sure production is good and that all quality of produce is up to standard specifically, but not limited to the departments within the store: Bakery, Taqueria, and Carniceria
  • Adhered to OSHA standards
  • Implemented and provided leadership focus to all team members to deliver a strong & positive customer service experience
  • ServSafe Certified
  • Oversee 180+ employees
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.

Store Manager

99cents Store
04.2022 - 11.2023
  • Responsible for all phases of operations within the store. Maximizing on-hand stock and effectively coordinating staff in order to meet and exceed profit goals set forth by the company
  • Training Store Manager
  • Oversee 30+ employees
  • Acute focus on gross profit margin, inventory control, company KPI's and reducing shrink
  • Achieved top sales growth in my district for ten quarters
  • Awarded multiple safety awards given on a yearly basis for achieving company goal of zero accidents as well as exceeding company percentage goals
  • Implemented and provided leadership focus to all team members to delivered a strong & positive customer service experience
  • Consistently achieve labor budgets without compromising customer service
  • Executed all product merchandising initiatives and visual displays
  • Communicated with vendors and merchandisers to help solve sales and merchandising opportunities

Store Manager

Family Dollar
01.2013 - 04.2022
  • Responsible for all phases of operations within the store. Minimizing shrink and controlled labor and non-labor expenses in order to exceed profit goals set forth by the company
  • Acute focus on gross profit margin, inventory control, company KPI's and reducing shrink
  • Achieved top sales growth in my district for ten quarters
  • Awarded multiple safety awards given on a yearly basis for achieving company goal of zero accidents as well as exceeding company percentage goals
  • Implemented and provided leadership focus to all team members to delivered a strong & positive customer service experience
  • Consistently achieve labor budgets without compromising customer service
  • Executed all product merchandising initiatives and visual displays
  • Communicated with vendors and merchandisers to help solve sales and merchandising opportunities

Floor Manager

Restaurant Depot
03.1999 - 01.2013
  • Supervised all store personnel by observing and enforcing all company policies and procedures. Worked one-on-one with all team members and became a trusted manager. Performed all Store Director functions in the store during Director's absence
  • Developed effective mechanizing standards based on the demographic of each store location to maximize sales and profit
  • Lead and administered all food safety programs
  • Trained and managed all store team members on all processes and work safety standards
  • Assisted in the inventory management of over 25,000 SKU's
  • Managed bookkeeping functions involving cash management, deposits and payroll expenses
  • Selected as a team lead for the training and implementation of the new point of sales system

Department Manager

Marshalls
03.1998 - 07.1999
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Education

High School Diploma -

Granada Hills High School
Granada Hills, CA

Skills

  • Bookkeeping
  • Kpi
  • KPI's
  • Osha
  • Retail Operations

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Site Manager

LUV Carwash
01.2025 - Current

Assistant Store Director

Vallarta Supermarkets
11.2023 - Current

Store Manager

99cents Store
04.2022 - 11.2023

Store Manager

Family Dollar
01.2013 - 04.2022

Floor Manager

Restaurant Depot
03.1999 - 01.2013

Department Manager

Marshalls
03.1998 - 07.1999

High School Diploma -

Granada Hills High School
Daniel Lazaro