Dayanara Campos
Houston,TX
Summary
Driven and dynamic professional with proven leadership and customer service management skills honed at Panda Express and Best Buy. Excelled in team collaboration, problem-solving, and training, significantly enhancing operational efficiency and customer satisfaction. Expert in cash handling and inventory control, adept at driving sales and achieving goals. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Analyzed sales figures and identified areas for improvement.
Warehouse Associate
Best Buy
09.2020 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50+ pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Associate of Science - Neuroscience
Lone Star College System
Spring, TX05.2026
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
- Team Collaboration and Leadership
- Goal Setting and Tracking
- Shift Paperwork Completion
- Sales and Upselling
Certification
Ekg Certification acquired in 2023
Certification Number: PSTK2K4K3
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Panda Express
09.2023 - Current
Warehouse Associate
Best Buy
09.2020 - 09.2023
Associate of Science - Neuroscience
Lone Star College System