Dayanara Candelas
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sam's Club
08.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
Cashier/Customer Service/Sales Associate
TJ Maxx
04.2022 - 05.2023
- AT TJMAXX my primary job is to cashier
- I am very efficient at getting our lines down
- I am able to interact positively with customers and encourage them to apply for our credit card
- Along with cashiering my job entails becoming familiar with the store and products
- Another position I adamantly attend to is the dressing room
- The dressing room is a high volume location within the store that can get hectic
- I have learned to manage the busy area effectively, with clear direction and patience to ensure all customers are tended to
- Lastly, I am responsible for keeping the store cleanly, by returning any misplaced item throughout the store.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier/Customer Service
Kroger
04.2020 - 03.2022
- As a cashier/customer service associate I have gained knowledge in money management skills alongside customer service skills
- Being a customer service associate has taught me patience while using problem solving to create customer satisfaction
- Cashier duties include scanning groceries in a quick, friendly and efficient manner
- Communication and team work are important factors that I utilize everyday as a cashier and customer service representative.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Nursing
Austin Community College
Austin, TX08.2023
High school diploma -
Argyle High School
Argyle, TX05.2023
Skills
- Babysitting
- Sports Coaching (2 years)
- Cashiering
- Customer Service
- Childcare
- Special Education
- Classroom Management
- Food safety
- Customer Relationship Management (CRM)
- Problem-Solving Abilities
- Consultative Sales
- Computer Proficiency
Certification
Food Handler, 01/01/22, 01/01/25, I am certified to handle any type of food.
Languages
Spanish - Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Sam's Club
08.2023 - 11.2023
Cashier/Customer Service/Sales Associate
TJ Maxx
04.2022 - 05.2023
Cashier/Customer Service
Kroger
04.2020 - 03.2022
Bachelor of Science - Nursing
Austin Community College
High school diploma -
Argyle High School