Dayanara Contreras
San Marcos
Summary
Dynamic professional with proven expertise in customer service and team management at West University Recreation Center. Successfully trained lifeguards in safety protocols while enhancing guest satisfaction. Demonstrated strong problem-solving abilities and meticulous attention to detail as an Account Receivable Specialist, effectively reducing overdue payments and ensuring accurate customer records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Lifeguard
West University Recreation Center
09.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
Account Receivable Specialist
Bellaire Pacific Pools
02.2021 - 05.2022
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
BBA - Accounting And Finance
Texas State University
San Marcos, TX12-2027
High School Diploma -
Bellaire High School
Houston, TX06-2023
Skills
- Customer service
- Team management
- Staff supervision
- Emergency response
- Problem-solving
- Time management
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Work prioritization
- Handling escalations
Certification
- Certified LifeGuard, West University recreation Center - September 2022- Current
- Licensed RedCross - September 2022- Current
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Head Lifeguard
West University Recreation Center
09.2022 - Current
Account Receivable Specialist
Bellaire Pacific Pools
02.2021 - 05.2022
BBA - Accounting And Finance
Texas State University
High School Diploma -
Bellaire High School
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