Dayanara Cotto Melendez
Fort Myers
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
1993
1993
years of post-secondary education
Work History
Sales Associate
Appliance outfitters
North Fort Myers
11.2023 - 06.2025
- Customer service, sales, clean appliances
- Assisted customers with product selection and provided detailed information.
- Maintained store displays to ensure an appealing shopping environment.
- Operated point-of-sale systems for efficient transaction processing.
- Resolved customer inquiries and complaints with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Education
Miguel Meléndez Muñoz
Cayey , PRSkills
- Customer service
- Point-of-sale operation
- Product knowledge
- Merchandising techniques
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Product demonstration
- Upselling techniques
- Hospitality and accommodation
- Cleaning techniques
- Problem-solving skills
- Sales expertise
- Payment processing
- Dispute mediation
- Money handling
- Display setup
- Guest relations
- Verbal and written communication
- Excellent communication skills
- Product recommendations
- Multi-tasking strength
- Teamwork and collaboration
- Problem-solving
- Exceptional customer service
- Stocking and receiving
- Order processing
- Reliable and punctual
- Cash register operation
- Product sales
- Product promotions
- Client service
- Excellent people skills
- Store opening and closing
- Sales goals attainment
- Brand promotion
Languages
Spanish
Full Professional
English
Professional
References
References available upon request.
Timeline
Sales Associate
Appliance outfitters
11.2023 - 06.2025
Miguel Meléndez Muñoz
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