Dayanara Erives
Las Vegas,NV
Summary
I am an Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Hostess
Caesars Entertainment Gordon Ramsay Burger
2022.12 - Current
- Took reservations and to-go orders, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Cashier/Busser
California Fish Grill
2019.12 - 2020.03
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
Education
No Degree - Diagnostic Medical Sonography
College of Southern Nevada
Las Vegas, NV05.2027
High School Diploma -
Palo Verde High School
Las Vegas, NV05.2022
Skills
- Dining Reservations
- Guest Experience Management
- To-Go Order Preparation
- Menu Memorization
- Guest Flow
- Guest Inquiries
- Table Setting Arrangements
- Table Bussing
- Dining Area Maintenance
- Phone Inquiries
- Reservation Documentation
- Seating Assignment Preparation
- High-Volume Dining
- Safe Food Handling
Timeline
Hostess
Caesars Entertainment Gordon Ramsay Burger
2022.12 - Current
Cashier/Busser
California Fish Grill
2019.12 - 2020.03
No Degree - Diagnostic Medical Sonography
College of Southern Nevada
High School Diploma -
Palo Verde High School
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