Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dayanara Espinosa

Deltona,FL

Summary

Security Officer with experience in conflict resolution, de-escalating high-stress situations, behavioral health, detailed report writing, radio communication, actively patrolling and quickly responding to emergency situations. Adept at understanding and managing behavior supported by strong foundation in Psychology and Criminology. Background in customer service experience demonstrating strong interpersonal skills and ability to build trust with diverse populations. Seeking to transition into law enforcement to continue serving and protecting the community with integrity, professionalism and compassion.

Overview

14
14
years of professional experience

Work History

Security Officer II

Advent Health
05.2022 - Current
  • Perform security service duties through professional and positive interaction with the public, patients, and employees
  • Respond to a variety of calls providing assistance in emergency and non-emergency situations
  • Investigates and document safety hazards, incidents and criminal activities
  • Proactively patrol designated areas to ensure the protection of the public, patients, employees and property of Advent Health
  • Safely operate vehicles, equipment, and communication devices
  • Work and train in an environment with periods of crisis and stress occurring while remaining calm
  • Maintain confidentiality in all matters pertaining to patients, visitors, and/or employees
  • Work independently within a team-oriented environment
  • Intercede in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patients, employees, or visitors; physically manage combative and violent individuals

Psychiatric Technician

Advent Health
08.2021 - 05.2022
  • Perform 15-minute checks on assigned patients focusing on behavior and appearance
  • Report patient status, abnormal problems, and behavioral changes to RN
  • Assist in identifying needs and developing/modifying plan of care for patients
  • Recognize potential escalation of behavior and use appropriate verbal/physical interventions
  • Work alongside team members successfully to ensure patient and staff safety

Cashier

Publix
06.2011 - 07.2021
  • Provide premier customer service to all customers
  • Guarantee accurate scanning of all items quickly and efficiently
  • Ensure customers are out in a timely manner in order to maintain proper workflow
  • Receive payment by card, cash or check while maintaining zero monetary discrepancies
  • Resolve complaints calmly and respectfully to ensure ultimate satisfaction to the customer

Education

Bachelor of Arts - Psychology, Minor in Criminology

University Of South Florida
St. Petersburg, FL
08.2020

Associate of Arts -

Valencia Community College
Orlando, FL
12.2015

Skills

  • Intermediate Ability to Speak, Read and Write Spanish
  • Fifteen years of Customer Service Experience
  • Knowledge of Radio Communication & Codes
  • Observation, Situational Awareness & Threat Assessment Skills
  • Experience in Multidisciplinary Team Collaboration
  • Proficiency in Accurate & Detailed Incident Report Writing
  • Behavioral & Mental Health Awareness
  • Crisis Intervention, Conflict Resolution & Verbal De-Escalation Skills
  • Personal Safety Training & Taser Certification

Timeline

Security Officer II

Advent Health
05.2022 - Current

Psychiatric Technician

Advent Health
08.2021 - 05.2022

Cashier

Publix
06.2011 - 07.2021

Bachelor of Arts - Psychology, Minor in Criminology

University Of South Florida

Associate of Arts -

Valencia Community College

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