Dayanara Gonzalez
Miami,FL
Summary
Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Language
1
1
Certificate
Work History
Assistant Manager
Carnival Cruise Line, Stars Floating Hotels & Resorts
Miami, FL
01.2017 - 04.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Travel Adviser
Global Travel & Vacations
Miami, FL
04.2009 - 02.2016
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
Assistant Manager
Mandarine Oriental Hotel
Miami, Fl
02.2005 - 02.2011
- Helped with planning schedules and delegating assignments to meet coverage and service demands..
- Developed detailed plans based on broad guidance and direction.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Arts -
Miami Dade College
Miami, FL 03.1997 - 06.2000
Skills
- Reservations and Ticketing
- Travel Agency Accounting
- Air Travel Coordination
- Sales Negotiation
- Hotel Booking
- Travel Knowledge
- Travel Recommendations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Carnival Cruise Line, Stars Floating Hotels & Resorts
01.2017 - 04.2024
Travel Adviser
Global Travel & Vacations
04.2009 - 02.2016
Assistant Manager
Mandarine Oriental Hotel
02.2005 - 02.2011
Associate of Arts -
Miami Dade College
03.1997 - 06.2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- CTC - Certified Travel Counselor
- CTA - Certified Travel Associate
Work Preference
Work Type
Contract WorkWork Location
RemoteImportant To Me
Flexible work hoursWork-life balanceCareer advancementPersonal development programsWork from home optionAccomplishments
- Created elaborate destination wedding travel packages to boost company sales.
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Tapped by a local high school to offer a presentation to students on sales vocations on its annual Career Day, which was so popular that it was included every year afterwards.
Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Similar Profiles
Courtney SellCourtney Sell
Event Planning Coordinator at Carnival Cruise LineEvent Planning Coordinator at Carnival Cruise Line
Mauro FontanaMauro Fontana
Finance Manager at Cunard Cruise Line, Carnival UKFinance Manager at Cunard Cruise Line, Carnival UK
Al MubaraqAl Mubaraq
Guest Services Supervisor at Carnival Cruise LineGuest Services Supervisor at Carnival Cruise Line