Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
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Dayanara Montes

Romeoville,IL

Summary

Experienced customer service professional with 6 years of expertise in fostering positive client relationships and ensuring excellent service delivery. Skilled in bilingual communication (English and Spanish) and adept at both front-line customer interaction and team coordination. Seeking a dynamic role where I can apply my customer service, coordination, and sales skills in a new industry.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

La Michoacana De Monarca
01.2018 - Current
  • Provided excellent customer service by assisting customers with purchases, answering questions, and ensuring a welcoming environment
  • Built strong relationships with regular customers, enhancing customer loyalty and satisfaction
  • Trained new staff members, ensuring they met company standards for service and product knowledge
  • Handled cash register operations, including balancing and closing daily transactions

Coordinator Planner

Hub Group
11.2022 - 06.2024
  • Coordinated logistics to ensure timely and accurate delivery schedules
  • Collaborated with teams to optimize routing and reduce transportation costs
  • Communicated with clients to provide updates on shipments and handle any concerns
  • Assisted in developing strategies to improve service efficiency and customer satisfaction

Education

High School Diploma -

Skills

  • Customer Service
  • Bilingual Communication
  • Coordination & Planning
  • Sales & Product Knowledge
  • Team Training & Support

Additionalinformation

Flexible schedule, open to full-time opportunities in a dynamic work environment., Authorized to work in the United States.

Timeline

Coordinator Planner

Hub Group
11.2022 - 06.2024

Customer Service Associate

La Michoacana De Monarca
01.2018 - Current

High School Diploma -

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Dayanara Montes