Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Galvan

Clayton,NC

Summary

Productive administrative support worker with organized nature, skill in prioritizing tasks. Proficient in managing physical and digital records. Capable of offering excellence office support. Enthusiastic and motivated to take on any clerical need to boost efficiency, performance and helping great company succeed through hard work.

Overview

9
9
years of professional experience

Work History

Processing Assistant III

Johnston County Social Services
04.2022 - Current
  • Coordinated and managed document processing tasks, ensuring timely and accurate completion of assignments.
  • Managed the processing of incoming and outgoing communications, facilitating effective information flow within the agency.
  • Successfully handled high-volume data entry tasks, consistently meeting or exceeding daily processing targets.
  • Collaborated with cross-functional teams to support the development and implementation of process improvements.
  • Ensured compliance with agency policies and procedures during all processing activities.
  • Organized and maintained detailed records of processed documents, ensuring accessibility for future reference.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Handled incoming calls and correspondence, directing them to the appropriate departments, and resolving general inquiries.

Assistant Credit Manager

Kimbrell’s Furniture
08.2018 - 09.2022
  • Kept physical files and digitized records organized for easy updating and retrieval to support customer needs.
  • Processed payments, contracts and documented account changes for financial accuracy and transparency.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to by copying, faxing and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed and maintained spreadsheets in Excel to track and chart information such as collections, delivery schedule, daily deposits and service orders.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Reviewed and analyzed applicants credit history to determine a credit limit.
  • Negotiated settlements and payment terms with customers.
  • Performed verifications to applicants pending credit application.

Dispatcher

RG Communications
06.2016 - 08.2018
  • Directed all dispatching, routing and tracking of technicians available for each day.
  • Evaluated and adjusted routes based on daily needs and available workers.
  • Provided assistance to the technicians when it was needed for a better service with closing jobs and reading signal levels on equipment.
  • Kept detailed track of all available field personnel and all in-progress and completed installations.
  • Responded to daily caller requests and emails with information about assistance and timeframes.

Education

Middle Creek High School
Apex, NC
06.2009

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Data Entry
  • Problem-Solving
  • Teamwork and Collaboration
  • Dependable and Responsible

Timeline

Processing Assistant III

Johnston County Social Services
04.2022 - Current

Assistant Credit Manager

Kimbrell’s Furniture
08.2018 - 09.2022

Dispatcher

RG Communications
06.2016 - 08.2018

Middle Creek High School

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Monica Galvan