Dayanara Ponce
Springfield,OR
Summary
Friendly, outgoing individual bringing top-notch skills in bilingual communication, active listening and problem-solving. Dedicated to partner with a team to promote a positive and empowering work culture.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate / Team Member
Target
11.2021 - Current
- Developed strong cooperative relationships with team leads and team members.
- Resolved product or service issues by clarifying customer's complaint, and strategizing the best solution.
- Cross-trained and provided backup support in times of need.
- Led our store to becoming one of the top stores in the state by helping lower guest wait times.
- Project managed & supervised team members to accomplish goals.
Busser/Food Truck Operator
Mexican Restaurant & Cantina
07.2020 - 09.2021
- Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
- Optimized small workspace to maximize utility of oftentimes cramped food truck area.
- Managed the food trucks sales, including keeping record of transactions.
Crew Member
Carl's Jr
01.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Mastered POS computer system.
- Took orders, prepared meals, and collected payments.
Volunteer/Intern
Nova Health
06.2020 - 07.2020
- Primary/Urgent Care.
- Politely greeted patients and checked them in/out.
- Followed HIPAA guidelines.
- Sorted and organized files, spreadsheets, and reports.
- Introduced to EMR/EHR systems in order to maintain accurate records and documentation.
Education
Associate of Applied Science - Nursing
Lane Community College
Eugene, OR06.2026
High School Diploma -
Springfield High School
Springfield, OR06.2021
Skills
- Health & safety management
- Superior verbal and written communication skills
- Detail-Oriented
- Problem Diagnosis and Resolution
- Customer Relationship Building
- Basic Medical Terminology
- HIPAA rules
- POS system expertise
Languages
Spanish
Native or Bilingual
References
Available Upon Request.
Timeline
Customer Service Advocate / Team Member
Target
11.2021 - Current
Busser/Food Truck Operator
Mexican Restaurant & Cantina
07.2020 - 09.2021
Volunteer/Intern
Nova Health
06.2020 - 07.2020
Crew Member
Carl's Jr
01.2020 - 08.2020
Associate of Applied Science - Nursing
Lane Community College
High School Diploma -
Springfield High School