Dayanara Ramos
Kennewick,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
StarCycle
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Representative
City Of Kennewick
04.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed utility payments.
- Filed cases for City Attorney.
- Processed outgoing mail.
Front Desk Supervisor
Holiday Inn Express Hotel
04.2021 - 03.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Crew Lead
Jack In The Box
05.2019 - 05.2021
- Streamlined team operations by implementing efficient work processes and communication channels.
- Established a positive work environment by promoting team collaboration and open communication.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Mentored junior team members, fostering career growth and development opportunities.
Education
Bachelor of Science - Dental Hygiene
Columbia Basin College
Pasco, WA06.2025
Associate of Science - General Studies/Science
Columbia Basin College
Pasco, WA06.2023
High School Diploma -
Kennewick Highschool
Kennewick06.2021
Skills
- Office Organization
- Clerical Support
- Project Management
- Mail Sorting
- Customer Service
- Patient Relations
- Patient Services
- Procedure Support
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
StarCycle
01.2023 - Current
Customer Service Representative
City Of Kennewick
04.2022 - 09.2023
Front Desk Supervisor
Holiday Inn Express Hotel
04.2021 - 03.2022
Crew Lead
Jack In The Box
05.2019 - 05.2021
Bachelor of Science - Dental Hygiene
Columbia Basin College
Associate of Science - General Studies/Science
Columbia Basin College
High School Diploma -
Kennewick Highschool
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