Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayanara Sanz

Miami

Summary

Dynamic and results-driven professional with extensive experience at American Eagle Outfitters, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and accuracy in cash handling. Adept at staff training and development, fostering a collaborative environment that drives performance and satisfaction.

Overview

3
3
years of professional experience

Work History

Full Time Assistant Manager (Sales Lead)

American Eagle Outfitters, Inc
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

Domino's Pizza
07.2022 - 01.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Bachelor of Arts - Business Communication

Florida International University
Miami, FL
05-2027

High School Diploma -

John A. Ferguson High School
Miami, FL
05-2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Time management
  • Staff training and development
  • Decision-making
  • Employee scheduling
  • Retail operations
  • Multitasking and organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Full Time Assistant Manager (Sales Lead)

American Eagle Outfitters, Inc
02.2024 - Current

Assistant Manager

Domino's Pizza
07.2022 - 01.2024

Bachelor of Arts - Business Communication

Florida International University

High School Diploma -

John A. Ferguson High School

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