Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayanara Torres

Glendale,AZ

Summary

Dynamic Shift Leader with a proven track record at Superior MVS, excelling in team leadership and cash handling. Enhanced customer satisfaction through effective problem-solving and upselling techniques, fostering a positive work environment that reduced turnover. Skilled in training and development, driving team productivity and achieving operational excellence.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience

Work History

Shift Leader

Superior MVS
Phoenix, AZ
06.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Developed training program for new employees, speeding up their integration into team.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Increased sales with introduction of promotional strategies that attracted more customers.

Shift Supervisor

PLS Check Cashers
Phoenix, AZ
02.2023 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed staff hiring, training and supervision.

Education

Nursing

Carrington College
Glendale, AZ

High School Diploma -

Pan American Charter School
Phoenix, AZ
05.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Customer service management
  • Team supervision
  • Staff training and development
  • Sales and upselling
  • Shift paperwork completion
  • Client service
  • Professional appearance
  • Active listening
  • Teamwork and collaboration
  • Excellent communication
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Superior MVS
06.2024 - Current

Shift Supervisor

PLS Check Cashers
02.2023 - 06.2024

Nursing

Carrington College

High School Diploma -

Pan American Charter School
Dayanara Torres