Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayana Stefhani Valle Valdez

Vancouver,WA

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

with expertise in customer service and sales growth. Offering 2 years managing employees and providing extensive sales, negotiation and customer service training.

Overview

4
4
years of professional experience

Work History

Sherwin Williams

Sales Associate
05.2024 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service

Fred Meyer
11.2023 - 05.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Associate

Amazon
09.2022 - 11.2023
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Trained new associates on store operations, policies, and procedures.
  • Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.

Barista

Dunkin' Donuts
10.2021 - 09.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Education

High School Diploma -

Cecytem
San Lucas Michoacán
07-2021

Skills

  • Complaint Handling
  • Direct Sales
  • Quality Control
  • Call Documentation
  • Customer Service
  • Self Motivation
  • High-Energy Attitude
  • Translation and Interpretation Services
  • Employee Coaching
  • Adaptability and Flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sherwin Williams

Sales Associate
05.2024 - 05.2025

Customer Service

Fred Meyer
11.2023 - 05.2024

Associate

Amazon
09.2022 - 11.2023

Barista

Dunkin' Donuts
10.2021 - 09.2022

High School Diploma -

Cecytem

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