Summary
Overview
Work History
Education
Skills
Language
Timeline
AssistantManager

Serge Ayite

Queens,NY

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Le Bilboquet
New York, NY
08.2023 - Current
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Developed strategic plans for day-to-day financial operations.
  • Supported financial director with special projects and additional job duties.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Wingstop Restaurant
Brooklyn , NY
01.2021 - 09.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Assistant Store Manager

H&M
Manhattan, NY
05.2019 - 01.2020
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Customer Service /Airline Ticket Agent

Turkish airlines
Benin, Cotonou
05.2016 - 02.2018
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Helped travelers find locations within airport complex.
  • Searched for and located available seats, cabins and flights for passengers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Collected payments and provided accurate change.

Education

BBA - Communication

UCAO
Benin
09.2016

High School Diploma -

Jardin Des Elus
07.2012

Skills

  • Documentation and Reporting
  • Customer Support
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Problem Resolution
  • Verbal Communication
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Promoting Brand and Company Identity
  • Collaboration
  • Logistics
  • Public speaking
  • Communication
  • Conflict solving
  • Innovation
  • Empathy
  • Decision making
  • Organization
  • Technical knowledge

Language

- French

-English

Timeline

Customer Service Manager

Le Bilboquet
08.2023 - Current

Assistant Manager

Wingstop Restaurant
01.2021 - 09.2023

Assistant Store Manager

H&M
05.2019 - 01.2020

Customer Service /Airline Ticket Agent

Turkish airlines
05.2016 - 02.2018

BBA - Communication

UCAO

High School Diploma -

Jardin Des Elus

Similar Profiles

CREATE PROFILE
Serge Ayite