Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayani Lucio-Saenz

Wyoming,Michigan

Summary

Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with a couple years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Ambitious, career-focused job seeker, anxious to obtain an entry-level Amazon associate position to help launch career while achieving company goals. Dedicated student interested in applying excellent communication and interpersonal skills to a McDonald's role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Amazon Associate

Amazon
Caledonia, MI
08.2023 - 01.2024
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Prepared merchandise for purchase or rental.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Compared and verified identifying information of outgoing shipments.
  • Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
  • Prepared boxes, invoices and inserters for order fulfillment lines.
  • Provided support with special projects as requested by management.
  • Scanned and sorted packages to stage for delivery drivers.

Worker

McDonald's
Wyoming, MI
08.2022 - 11.2022
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Received payment by cash, credit cards, gift cards or automatic debits.
  • Performed opening and closing duties as assigned by management team.
  • Restocked items as needed during shifts.
  • Assisted customers with menu selections and answered any questions they had.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Prepared orders quickly and accurately according to customer specifications.
  • Maintained friendly working environment for both customers and coworkers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Greeted customers in a friendly and professional manner at the drive-thru window.
  • Operated cash registers efficiently and accurately.
  • Communicated effectively with all levels of staff.

Education

High School Diploma -

Wyoming High School
Wyoming, MI
05-2023

Skills

  • Management Support
  • Workplace Safety
  • Program Support
  • Cash Handling
  • Order Fulfillment
  • Shipment Processing
  • Relationship Building
  • Business Strategies
  • Time Management
  • Loss Prevention
  • Product Merchandising
  • Calm Under Pressure
  • Organization
  • Communication
  • Written Communication
  • Social Perceptiveness
  • Problem Resolution
  • Critical Thinking
  • Analytical
  • Organization and Time Management
  • Organizational Skills

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Amazon Associate

Amazon
08.2023 - 01.2024

Worker

McDonald's
08.2022 - 11.2022

High School Diploma -

Wyoming High School
Dayani Lucio-Saenz