Dayani Sierra
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Proficient in Dr. Chrono, NEXTGEN, LabCorp, Quest, SMA, FloridaShots and Immigration forms.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Rivero Diagnostic Center
12.2022 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Maintained relationships with medical providers, suppliers and reporters.
- Oversaw insurance cost reporting.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Tracked and monitored requests for medical records release.
Insurance Verification Specialist
H&H Healthcare Center INC
06.2020 - 12.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Established and maintained relationships with insurance providers for productive communications.
Front Desk Receptionist
H And H Healthcare Center INC
07.2019 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
Supervisor
CVS Pharmacy
02.2018 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified individual employee's unique work styles and adapted management methods.
Education
Specialist In Psychology - Psychology
Miami Dade College
Miami, FL01.2017
Skills
- Customer Complaint Resolution
- Delivery Coordination
- Visitor and Customer Relations
- Front Desk Operations
- Positive Attitude and Energetic
- Data Research and Analysis
- Computer Proficiency
- Call Answering and Routing
- Data Entry and Database Software
- Greeting and Seating Clients
- Directing Callers
- Patient Records Gathering
- Registration Services
- Data Confirmation
- Patient Referral
- Information Updates
- Posting Charges
- Patient Correspondence
- Call Transfers
- Guest Registration
- Front Desk Reservations
- Office Supplies and Inventory
- Lobby Maintenance
- ID Verification
- Making Appointments
- Personal Initiative
- Google Calendar
- Welcoming Guests
- Records Pulling
- Demographics Information
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Records Specialist
Rivero Diagnostic Center
12.2022 - Current
Insurance Verification Specialist
H&H Healthcare Center INC
06.2020 - 12.2022
Front Desk Receptionist
H And H Healthcare Center INC
07.2019 - 06.2020
Supervisor
CVS Pharmacy
02.2018 - 07.2019
Specialist In Psychology - Psychology
Miami Dade College
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