Dayanira De Jesus
Camden
Summary
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Supportive Patient Service Representative with 6 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
Cooper Hospital University
03.2023 - 10.2023
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Updating patient demographic
- Notifying patient Admission via phone/fax
- Obtaining hospital consent
- Scanning
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Patient Specialist
Nthrive
01.2021 - 03.2023
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Completing Medicaid/Charity Care application
- Copy patients/Families documents
- Epic Skills
- Translate (Spanish)
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system
- Called insurance companies and verified patient coverage
- Responded to patient concerns and inquiries professionally and efficiently
- Obtained health, financial and religious information from patients at time of admission
- Verified demographics and insurance information to register patients in computer system
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Account Representative/Hospital Representative
Schedule Appointment, Paths LLC
02.2017 - 12.2020
- Cherry Hill Proving great service to patients Answering phone calls Verifying Medical insurance through phone and website
- Called insurance companies and verified patient coverage
- Responded to patient concerns and inquiries professionally and efficiently
- Obtained necessary signatures for privacy laws and consent for treatment
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Faxing/Copying
- Answering phone calls.
Medical Assistant
South Jersey Eye Center
05.2016 - 11.2016
- Camden Nj Verifying Insurance Checking in and out Patients Scanning and Faxing Answering daily Phone calls
- Completeting Charity Care Applications, Cooper Hospital
Education
High -
Camden County
Camden, NJ01.2014
Associate - English
Camden County College
Camden NJ05.2014
No Degree - Medical Assistant
Harris School of Business
Cherry Hill, NJ01.2016
Skills
- Epic-Speaking profesional with patient, verifying personal information - 9 years
- Presumptive Eligibility
- Faxing
- Insurance
- Scanning
- Answering phone calls
- Verifying insurance (Website and phone)
- Bilingual
- Computer skills
- Organizational skills
- Communication skills
- Solid skill at patient registration
- Understand patient confidentiality and HIPPA rules
- Excellent interpersonal skills
- Patient interviewing skills
- Friendly, positive attitude
- Documentation Abilities
- Customer Follow-Up
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Cooper Hospital University
03.2023 - 10.2023
Patient Specialist
Nthrive
01.2021 - 03.2023
Account Representative/Hospital Representative
Schedule Appointment, Paths LLC
02.2017 - 12.2020
Medical Assistant
South Jersey Eye Center
05.2016 - 11.2016
High -
Camden County
Associate - English
Camden County College
No Degree - Medical Assistant
Harris School of Business
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