DAYANIRA DE JESUS
CAMDEN,US
Summary
Patient Service Representative with 10 years of experience in healthcare, adept at streamlining patient registration and insurance verification processes. Proficient in Spanish, with a keen eye for detail and a commitment to maintaining HIPAA compliance.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
CAMcare Healthcare
10.2023 - Current
- Facilitate patient scheduling and appointment management using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Collaborate with healthcare providers to streamline communication and enhance patient experience.
- Trained new staff on office procedures, improving onboarding efficiency and knowledge retention.
- Facilitate patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entere patient demographic and insurance data into electronic medical record system.
- Collect copayments and compiled daily financial records.
- Trained new staff on check/check out process.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Help with Medical Records.
- Work Queues Daily. Fix insurance mistakes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Insurance Specialists
Cooper Hospital
03.2023 - Current
- Verify medical insurance through websitesProcessed insurance claims efficiently, ensuring timely reimbursements and enhancing patient financial experiences.
- Reviewed policy documents for accuracy, reducing errors and improving compliance with regulatory standards.
- Processed insurance claims with precision, achieving timely reimbursements and enhancing overall patient satisfaction.
- Streamlined insurance verification processes, enhancing accuracy and reducing patient wait times, leading to improved satisfaction.
Patient Specialist
Nbhwire
01.2021 - 03.2023
- Guide patients in coverage options, ensuring informed choices and clear understanding.
- Verify insurance details for accurate patient registration and data integrity.
- Collect and enter patient data with precision, maintaining HIPAA compliance.
- Facilitate admissions by gathering essential health and financial information.
- Communicate effectively in Spanish to assist diverse patient demographics.
- Assisted patients in understanding their coverage options, fostering informed decision-making and enhancing overall experience.
- Verified insurance details to ensure accurate patient registration, significantly reducing errors and improving data integrity.
- Communicated effectively in Spanish to assist diverse patient demographics, fostering inclusivity and improving service accessibility.
Account Representative/Hospital Representative
Schedule Appointment, Paths LLC
02.2017 - 12.2020
- Providing great service to patients
- Answering phone calls
- Verifying Medical insurance through phone and website.
- Called insurance companies and verified patient coverage.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Faxing/Copying
- Answering phone calls
Medical Assistant
South Jersey Eye Center
05.2016 - 11.2016
- Verifying Insurance
- Checking in and out Patients
- Scanning and Faxing
- Answering daily Phone calls.
- Completing Charity Care Applications
Education
High School Diploma -
Angel Pedro Millan Rohena
Carolina, PR05-2012
Harris School of Business
Nj05-2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Patient greeting
- Medical insurance
- Reception
- Fluent English/Spanish
- Phone etiquette
- Multitasking and organization
- Patient registration
- Insurance verifying
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Service Representative
CAMcare Healthcare
10.2023 - Current
Insurance Specialists
Cooper Hospital
03.2023 - Current
Patient Specialist
Nbhwire
01.2021 - 03.2023
Account Representative/Hospital Representative
Schedule Appointment, Paths LLC
02.2017 - 12.2020
Medical Assistant
South Jersey Eye Center
05.2016 - 11.2016
High School Diploma -
Angel Pedro Millan Rohena
Harris School of Business