Dayanira Flores
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Personal Assistant to the Owner
Toro Taxes
01.2022 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Customer Support Associate
Villarreal Paving & Demolition
01.2021 - Current
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Sales Associate
Villarreal Paving & Demolition
01.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Cavender's Boot City
01.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Acellus Academy
09.2023
Skills
- Mail Sorting
- Self Starter
- Client Satisfaction
- AR/AP
- Complex Problem-Solving
- Cash Management
- Merchandising
- Time Management
- POS System Operations
- Brand Awareness
- CRM Software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Assistant to the Owner
Toro Taxes
01.2022 - Current
Customer Support Associate
Villarreal Paving & Demolition
01.2021 - Current
Sales Associate
Villarreal Paving & Demolition
01.2021 - 01.2022
Cashier
Cavender's Boot City
01.2021 - 09.2021
High School Diploma -
Acellus Academy
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