Summary
Overview
Work History
Education
Skills
Timeline
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Christina Pearl

Upland,IN

Summary

Proven track record in enhancing operational efficiency and customer retention at Amazon through innovative problem-solving and meticulous attention to detail. Skilled in material handling and leveraging interpersonal skills for team collaboration, I significantly improved outbound processes and inventory accuracy. Excel in creative solutions and problem analysis, driving results and fostering continuous improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Outbound Problem Solver

Amazon
02.2022 - Current
  • Implemented standard operating procedures for handling complex or high-value shipments, ensuring proper care throughout the entire outbound journey.
  • Assisted management in creating performance metrics for evaluating the effectiveness of the company''s outbound activities.
  • Supported warehouse management in planning and executing process improvements to optimize efficiency within the outbound department.
  • Boosted customer retention by actively monitoring order status updates and making necessary adjustments to ensure timely delivery of shipments.
  • Collaborated with cross-functional teams to optimize supply chain efficiency, ensuring smooth outbound flow of products.
  • Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards in the outbound process.
  • Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
  • Applied analytical thinking when troubleshooting system errors that impacted the outbound process, working closely with IT teams to resolve issues and prevent future occurrences.
  • Increased accuracy of inventory records by conducting regular audits and reconciling any discrepancies found in the outbound process.
  • Enhanced team productivity by providing ongoing support and training on outbound processes and procedures.
  • Mentored new team members on best practices for managing outbound shipments, fostering a culture of continuous learning and development.

Mail Sorter

Metro Air Services
02.2021 - 12.2022
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.n
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Inspected mail for damages and took appropriate action to deliver in good condition.

Cashier

Popeyes
08.2017 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Babysitter

Private Home
08.2016 - 08.2017
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.

Education

High School Diploma -

Christina
Charter Oak

Skills

  • Creative solutions
  • Problem Analysis
  • Assertiveness
  • Material Handling
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Microsoft Office

Timeline

Outbound Problem Solver

Amazon
02.2022 - Current

Mail Sorter

Metro Air Services
02.2021 - 12.2022

Cashier

Popeyes
08.2017 - 11.2017

Babysitter

Private Home
08.2016 - 08.2017

High School Diploma -

Christina

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Christina Pearl