DAYANIS AGUILAR
Hialeah,FL
Summary
Accomplished Customer Service Supervisor with a proven track record at PORT ROYAL TRAINING, enhancing client satisfaction through expert complaint resolution and assertive communication. Streamlined operations and improved data accuracy by integrating advanced Microsoft Excel systems. Demonstrated leadership in training new agents, significantly elevating office efficiency and customer relations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Estrella Insurance
NAPLES, FL
11.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed payments received from clients promptly according to established procedures.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Provided guidance about different types of insurance products available.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
Customer Service Supervisor
PORT ROYAL TRAINING
MIAMI, FL
03.2017 - 10.2019
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Collaborated closely with warehouse staff to ensure timely shipment of products.
Education
High School Diploma -
PEDRO LANTIGUA
CUBA 06-2015
Skills
- Complaint resolution
- Scheduling
- Account updating
- Calm demeanor
- Assertiveness
- Quality control
- Office equipment proficiency
- Call management
- Typing proficiency
- Microsoft PowerPoint
- Documentation
- Client relations
- Data entry
- Customer relations
- Microsoft Office Suite
- Customer consulting
- Microsoft Excel
- Multi-line telephone operations
- Computer proficiency
Languages
Spanish
Professional
Timeline
Customer Service Representative
Estrella Insurance
11.2021 - Current
Customer Service Supervisor
PORT ROYAL TRAINING
03.2017 - 10.2019
High School Diploma -
PEDRO LANTIGUA
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