Dayanis Francisco
Miami ,FL
Summary
Resourceful office clerk recognized for strong problem-solving abilities and exceptional customer service. Experienced in managing appointments and supporting billing processes, Highly responsible for coordinating operational clearances, as well as verifying necessary information and procedures with the specialists' offices. timely and accurate responses to inquiries.Qualified to verify health insurance eligibility—whether by phone directly with the insurer or via electronic systems—and served as a coordinator handling specialist consultations directly by phone.
Overview
24
24
years of professional experience
1
1
Certification
2
2
Languages
Work History
Physical Therapist
Children's Hospital of Cuba
Cuba
08.2002 - 08.2005
Physical Therapy Technician
Nursing Home in Santander,Spain
Cantabria
09.2007 - 01.2009
Patient-access ,Office Clerk
Cano Health
Miami, FL
01.2010 - 07.2026
- Processed incoming patient documentation for accuracy and completeness.
- Maintained organized filing systems for efficient record retrieval.
- Assisted in scheduling appointments and managing office calendars.
- Coordinated communication between patients and healthcare providers.
- Utilized electronic health record systems to update patient information.
- Supported billing processes by verifying insurance details and patient data.
- Implemented improvements to streamline office workflows and enhance efficiency.
- Trained new staff on office procedures and administrative protocols.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
Education
Associate of Science -
School of Medicine
Cuba Skills
Data entry
Maintaining records
Data management
Verbal communication
Team collaboration
Multi-task
Administrative support
Telephone reception
Word processing
Document scanning
Workflow optimization
Record preparation
Information verification
Scheduling appointments
Customer service
Strong problem solver
Positive attitude
Multi-line phone proficiency
Certification
Physical Therapy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient-access ,Office Clerk
Cano Health
01.2010 - 07.2026
Physical Therapy Technician
Nursing Home in Santander,Spain
09.2007 - 01.2009
Physical Therapist
Children's Hospital of Cuba
08.2002 - 08.2005
Associate of Science -
School of Medicine