Dayanna Gomez
Fort Worth
Summary
Dynamic professional with experience at Fort Worth ISD, adept at enhancing student engagement through effective communication and behavior redirection. Proven ability to support diverse learning needs and manage classroom dynamics, while maintaining a calm demeanor. Skilled in utilizing technology to track progress and improve educational outcomes.
Overview
1
1
year of professional experience
Work History
Teacher Assistant
Fort Worth ISD
Fort Worth, TX
08.2024 - 2026
- Assisted lead teacher in developing lesson plans and instructional materials.
- Supported classroom management by implementing behavior modification strategies.
- Facilitated small group activities to enhance student engagement and learning outcomes.
- Provided one-on-one assistance to students with diverse learning needs.
- Monitored student progress and communicated observations to teaching staff effectively.
Customer Service Representative
United Auto Credit
Fort Worth, TX
11.2023 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in understanding financing options and payment plans for vehicle purchases.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Northside High School
Fort Worth Tx 05.2020
Skills
- Effective communication
- Calm and patient demeanor
- Computer skills
- Helping students with special needs
- Behavior redirection
- Special needs education
Languages
Spanish
Full Professional
Timeline
Teacher Assistant
Fort Worth ISD
08.2024 - 2026
Customer Service Representative
United Auto Credit
11.2023 - 07.2024
High School Diploma -
Northside High School