DayAnna Lamica
Missouri City,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Heart To Heart Counseling
Missouri City, TX
04.2024 - Current
- Client Coordination & Case Management: Manage new client intakes, ensuring accuracy and compliance with CPS requirements.
Track client progress, and provide updates to CPS caseworkers.
Assist with referrals, maintaining a comprehensive list of external resources (psychiatrists, domestic violence hotlines, homeless shelters, etc.).
Ensure compliance with HIPAA regulations, and handle sensitive records securely.
- Administrative & Operational Support: Oversee scheduling, cancellations, and rescheduling to optimize counselor availability.
Assist with insurance and billing inquiries, providing guidance to clients.
Maintain and update policies in the client portal, ensuring adherence to guidelines.
Revamped the client intake process to improve efficiency and accuracy.
Introduced and implemented new software to streamline daily operations.
- Social Media & Marketing: Manage content creation for social media platforms, including LinkedIn, Instagram, and blogs.
Develop posting schedules and engagement strategies to enhance outreach.
Support marketing efforts to increase awareness of services and programs.
- Community Engagement & Events: Represent the organization at vendor events by setting up booths, networking, distributing materials, and engaging with potential clients.
Follow up with event contacts to foster relationships and promote services.
- Small Group Facilitation (Forgotten Angels Program): Assist with group activities, including crafts, and discussions.
Provide snacks and support to participants, fostering a safe and welcoming environment.
Administrative Assistant
Child Protective Services
Houston, TX
02.2023 - 04.2024
- Case Management & Compliance: Tracked case progress using IMPACT, ensuring all deadlines were met, and investigations adhered to state policies.
Monitored documentation accuracy, and ensured compliance with regulations.
Created a routing schedule and system to streamline case distribution, improving efficiency.
- Administrative & Operational Support: Assisted program directors, supervisors, and investigators with various tasks, ensuring smooth daily operations.
Coordinated meetings, and maintained organized records of case files.
Conducted TIERS searches and handled sensitive client records while maintaining strict confidentiality.
Managed high caseloads while ensuring the timely completion of reports and case updates.
- Client and caseworker coordination: Answered inquiries and directed families to their assigned caseworkers.
Sent close-out letters and ensured proper case closure procedures were followed.
Maintained clear communication between caseworkers, program directors, and supervisors.
Desk Assistant
University of Houston
Houston, TX
09.2022 - 04.2023
- Provided a welcoming and professional presence as the first point of contact for anyone entering the dorm building.
- Assisted students with room check-ins, check-outs, and sign-outs, ensuring smooth transitions.
- Responded to lockout requests, provided directions, and answered general inquiries.
- Managed phone calls and directed students to appropriate campus resources.
- Checked out building-provided equipment to students as needed.
- Utilized Microsoft Teams and Excel for administrative tasks and record-keeping.
Assistant Manager
Bush's Chicken
Belton, TX
08.2020 - 08.2022
- Server (August 2020 – April 2021): Provided quick and efficient service while ringing up orders and preparing meals.
Delivered excellent customer service, ensuring accuracy and satisfaction.
- Shift Lead (April 2021 – July 2021): Maintained all server responsibilities while stepping into a leadership role.
Oversaw employee tip distribution, and handled customer complaints professionally.
Trained new hires and assisted the Manager in Charge (MIC) with shift operations.
Helped close the restaurant, ensuring all closing procedures were followed.
- Assistant Manager (July 2021 – August 2022): Independently managed full shifts, overseeing 7 employees at a time.
Gained expertise in every store position, from serving to cooking.
Managed inventory orders to maintain proper stock levels.
Used Excel to organize scheduling and track nightly deposits.
Responsible for counting the safe and registers, ensuring accuracy in financial transactions.
I opened the restaurant in the mornings and created daily position charts for the staff.
Education
Associate of Science - Psychology
Houston Community College
Houston, TX05-2024
Bachelor of Science - Behavioral Sciences
Bellevue University
Bellevue, NESkills
- Client & Case Management
- Customer Service & Communication
- Organizational & Administrative Skills
- Leadership & Team Management
- Problem-Solving & Multitasking
- Technical Proficiency
- Event & Community Outreach
- Social Media & Marketing
Timeline
Administrative Assistant
Heart To Heart Counseling
04.2024 - Current
Administrative Assistant
Child Protective Services
02.2023 - 04.2024
Desk Assistant
University of Houston
09.2022 - 04.2023
Assistant Manager
Bush's Chicken
08.2020 - 08.2022
Associate of Science - Psychology
Houston Community College
Bachelor of Science - Behavioral Sciences
Bellevue University
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