Dayanna Manchame
Silver Spring,MD
Summary
Organized professional with a solid background in retail and client management. Proven ability to streamline communication and enhance customer satisfaction through effective scheduling and lead management. Comfortable navigating fast-paced environments while prioritizing multiple tasks and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Marketing Executive
ANTEZANA LAW FIRM
04.2026 - 08.2026
- Managed new client leads from marketing websites, law-firm referrals, and incoming calls, ensuring streamlined intake process.
- Monitored and followed up with leads, facilitating timely communication and guiding next steps for prospective clients.
- Scheduled free consultations and maintained an organized client calendar.
- Created and updated leads in the firm's system while collecting essential client information.
- Oversaw online reviews to enhance firm reputation and client trust. and helped maintain a consistent presence across firm websites.
- Referred prospective clients to other firms when their needs were better suited elsewhere.
Retail Associate
T-MOBILE
01.2026 - 04.2026
- Guided customers in selecting products based on their needs.
- Guided customers in product selection and resolved billing questions, enhancing overall customer experience.
- Clarified promotions and technology product details while delivering attentive service, ensuring customer satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays.
Retail Associate
AT&T
11.2024 - 01.2026
- Fostered strong customer relationships by identifying tailored solutions to meet individual needs.
- Assisted customers with product selection and service inquiries.
- Guided customers in selecting electronics and understanding promotions, addressing billing questions and providing general support.
- Oversaw stock quantities to ensure product availability. and organized merchandise displays.
- Processed customer transactions using point-of-sale systems.
Training Manager & Director
LA FITNESS
06.2024 - 11.2024
- Managed training program and matched customers with certified trainers to enhance learning outcomes.
- Scheduled training appointments, aligning customer availability with trainer schedules to optimize participation.
- Ensured customer satisfaction and facilitated seamless day-to-day program operations.
Front Desk Receptionist
NAIL SALON
10.2023 - 05.2024
- Coordinated customer appointments and technician schedules, enhancing client satisfaction.
- Upheld a clean, professional environment while delivering exceptional customer service.
- Oversaw front-desk operations from opening to closing, ensuring seamless daily workflow.
Retail Associate
WINDSOR
03.2023 - 10.2023
- Assisted customers and operated register to facilitate smooth transactions and enhance shopping experience.
- Operated point-of-sale systems for customer transactions.
- Assisted customers with product selection and service inquiries.
- Maintained organized merchandise displays and store areas to promote product visibility and customer accessibility.
- Managed inventory levels and organized merchandise displays.
Education
High School Diploma -
Montgomery Blair High School
06-2022
Skills
- Administrative and office support
- Calendar management
- Customer service
- Client relations
- Data entry and information management
- Front desk operations
- Organization and multitasking
- Technical proficiency
- Team collaboration and problem solving
Additional Information
Completed additional coursework at Montgomery College.
Timeline
Assistant Marketing Executive
ANTEZANA LAW FIRM
04.2026 - 08.2026
Retail Associate
T-MOBILE
01.2026 - 04.2026
Retail Associate
AT&T
11.2024 - 01.2026
Training Manager & Director
LA FITNESS
06.2024 - 11.2024
Front Desk Receptionist
NAIL SALON
10.2023 - 05.2024
Retail Associate
WINDSOR
03.2023 - 10.2023
High School Diploma -
Montgomery Blair High School