Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dayanna Ortiz

Wilmington,CA

Summary

Energetic professional known for high productivity and efficient task completion. Skilled in customer service, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging to enhance customer satisfaction and workplace harmony. Motivated Crew Member with experience in fast-paced environments. Strong background in teamwork, and problem-solving. Consistently recognized for maintaining high standards of organization. Delivered quality service by offering efficient and friendly support to customers and team members. Hardworking crew member of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Overview

16
16
years of professional experience

Work History

Crew Chief Fleet Service Clerck

American Airlines
Los Angeles, CA
08.2015 - Current
  • Resolved customer complaints in a professional manner.
  • Maintained an organized work area to ensure efficient operations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Drove team success by quickly completing assigned tasks.
  • Organized to support operations and team productivity.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Completed routine maintenance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

WCA, PSA, CSA, BHA, WC COORDINATOR

G2 Secure Staff
Los Angeles, CA
05.2009 - 11.2015
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.

Education

High School Diploma -

Olympic High School
Santa Monica, Ca
06-2006

Skills

  • Verbal and written communication
  • Integrity and honesty
  • Machine operations
  • Tool and equipment use
  • Initiative and Self-motivation
  • Crew leadership
  • Passenger relations
  • Forklift operation
  • Self-discipline
  • Workplace efficiency
  • Task prioritization
  • Leadership qualities
  • Willingness to learn
  • Safe vehicle operation
  • Company standards
  • Teamwork and collaboration
  • Customer service
  • Heavy lifting
  • Reliability and punctuality
  • Quality control checks
  • Influencing skills
  • Clear communication
  • Multitasking and organization
  • Resilience and persistence

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Crew Chief Fleet Service Clerck

American Airlines
08.2015 - Current

WCA, PSA, CSA, BHA, WC COORDINATOR

G2 Secure Staff
05.2009 - 11.2015

High School Diploma -

Olympic High School

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Dayanna Ortiz