Dayanna Ortiz
New Haven,CT
Summary
Proven track record of enhancing customer satisfaction and streamlining delivery processes at On the Go Transportation, LLC. Expert in HIPAA compliance and route planning, coupled with exceptional problem-solving abilities and professionalism. Achieved significant improvements in delivery efficiency and confidentiality management, demonstrating strong attention to detail and excellent communication skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Medical Courier
On the Go Transportation, LLC.
03.2021 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Active Seller
IKEA
06.2019 - 03.2021
- Increased sales by building strong relationships with clients and understanding their needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Provided customers with information on shipment amounts and cost of products.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Junior Front Desk Associate
Veterans Hospital
07.2018 - 08.2018
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
Education
Bachelor Of Science - General Biology
06.2018
Skills
- Attention to confidentiality
- Route Planning
- Clean Driving Record
- Handling pharmaceutical materials
- Licensed driver in State
- Excellent driving skills
- HIPAA Compliance
- Delivering medical records
- Punctuality
- Medical terminology knowledge
- Sorting
- Heavy Lifting
- Item tracking
- Documentation
- Returns pickup
- Payment Collection
- Item Sorting
- Handheld scanning devices
- Business processes and procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Flexibility
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Professionalism
- Record-keeping
- Continuous Improvement
- Physical Stamina
- Written Communication
Timeline
Medical Courier - On the Go Transportation, LLC.
03.2021 - Current
Active Seller - IKEA
06.2019 - 03.2021
Junior Front Desk Associate - Veterans Hospital
07.2018 - 08.2018
Southern Connecticut State University - Bachelor Of Science, General Biology
West Haven High School - ,
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